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CI-SCP Conference

How can eCommerce Provide Better Information to Empower the Sustainable Online Consumer?


Consumer Information Conference:

How can eCommerce Provide Better Information to Empower the Sustainable Online Consumer?


14 September 2022

ONLINE-14:00-16:00 CEST


If you missed this session, you can view it on our YouTube channel or watch it in the box below


The size of the sustainable consumption challenge – trillions of products, produced in millions of locations and sold to billions of consumers – calls for ambitious action. A radical shift is needed in established approaches to break engrained behaviours and practices amongst consumers, retailers and manufacturers alike. In 2022, over two billion people will purchase goods or services online, presenting a major opportunity for ecommerce to reshape consumer choices worldwide.

Our session explored how e-commerce platforms can play a strategic role to scale sustainable consumption through better online product sustainability information. How can innovation be used to influence the purchasing behaviour of consumers? How can the information given to consumers on sustainable products be made accessible and clear? How can platforms work with third-party sellers and suppliers to incentivise and standardise information?

Leading online retailers and e-commerce platforms shared their views on the opportunities and challenges to empower consumers and accelerate sustainable consumption. Together they discussed critical next steps and the session will officially launch the “E-commerce working group for sustainability”. Importantly, this online business network will champion forward the ten principles found in UNEP’s ‘Guidelines for Providing Product Sustainability Information in E-Commerce’.

Consumers International is the membership organisation for consumer groups around the world.

We believe in a world where everyone has access to safe and sustainable products and services. We bring together over 200 member organisations in more than 100 countries to empower and champion the rights of consumers everywhere.

We are their voice in international policy-making forums and in the global marketplace to ensure they are treated safely, fairly and honestly. We are resolutely independent, unconstrained by business or political parties.



Annelise De Jong

Researcher and Project Leader, IVL Swedish Environment Institute


Jan Christian Polanía Giese

Senior Manager and Head of Sustainable Consumption, Adelphi


Oliver Bealby-Wright

Project Specialist at Consumers International

Dr. Wei Liu

ESG Strategy Leader, Alibaba Group



Katherine Foster

Executive Director Green Digital Finance Alliance


David Jensen 

Coordinator of the Digital Transformation Task Force


Janet Sarah

NEO Chief Sustainability Officer, L’Oréal, North Asia and China


Annie Kemple

Head of Tablet Plus Program and Sustainable Development


Johanna Katharina Mützel 


                                                                                            Conference Agenda



Tue 13 Sep, 14:00 to 16:00 CEST : OPENING & KEYNOTES  ADDRESS
Seizing the opportunity of sustainable consumption for business : How to communicate products' sustainability and change consumption behaviour?


Wed 14 Sep, 12:00 to 13:30 CEST : ECO-LABELLING 
Reaching consumers through credible eco-labelling


Wed 14 Sep, 14:00 to 16:00 CEST : E-COMMERCE : 
How can e-commerce platforms empower the sustainable online consumer?


Thu 15 Sep, 10:30 to 12:00 CEST : FOOD SYSTEMS
Opportunities and challenges in leveraging product sustainability information to shape more sustainable food supply and demand 


Building the business case for nature friendly consumption: how businesses scale up consumer information on biodiversity and ecosystem services and thrive


Fri 16 Sep, 14:00 to 16:00 CEST : FASHION SECTOR 
The role of product sustainability information to engage consumers and businesses on product lifetime extension