Integrating Sustainability Into Business: Management Guide For Responsible Tour Operations

The document begins with an introduction that reviews the economic, environmental and social impacts of tourism, as well as the main business reasons for addressing those impacts. Sections 1 through 5 then present ways in which tour operators can integrate the principles of CSR and sustainable development into all areas of their business, including internal management, product development and management, supply chain management, relations with customers and co-operation with destinations.